Practicum 2: Day 6

Today was quite the busy day. On top of responding to usual support requests, I had a few tasks of my own I got to do. First off, many of the employees that work in the firm (especially lawyers and IT's) have blackberries for business use that the firm provides. Today, one user reported that the trackpad on his blackberry had become insensitive and unresponsive. Luckily, the member of tech support that I work with has a box of dead blackberries on his desk. So we took a broken phone of the same model, and went about removing the trackpad of the broken phone and inserting it into the old. It was really cool. A user also required that I copy 2 PDF files onto fifty 2 gig thumb sticks, and I got it completely in 15 minutes.