Practicum 2: Day 3

Today saw us on the floor a lot again. Besides responding to support calls, today we primarily were performing updates to two programs called CaseMap and DivorceMate, and replacing toner cartridges in a few computers. Replacing toner is pretty simple. In our office we have a large shelf of boxes, each with a large packing label on it. This label contains the specific type of printer system it's meant for, a large blank square, and other various information. New (well, they're actually recycled) toner cartridges come in a large bag, and when the toner is replaced we take the empty cartridge out of the printer we put it into the bag, back into the box, and then cross off the blank square on the label. Then it goes back onto the shelf. Once every few weeks, someone from the company that supplies the recycles toner comes and exchanges new boxes for crossed off boxes.